PRIVACY POLICY

Before you proceed, we kindly ask that you take a moment to carefully review and understand the following Terms of Service. These terms are put in place to ensure a secure, respectful, and productive environment for both you and us.

OVERVIEW

This Privacy Policy describes how Greenaway’s Herbal Ointments (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website (https://greenawaysointments.co.za/), use our services, make a purchase from us, or otherwise communicate with or interact with any person or any thing affiliated with us (collectively referred to as “the Service”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Service, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

SECTION 1 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and take any other steps required by applicable law.

SECTION 2 – HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Service, we collect personal information about you from a variety of sources, as set out below.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Service, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Service, our rights, and the rights of our users or others.

The types of personal information we obtain about you depends on how you interact with our Site and the Service. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

SECTION 3 – INFORMATION WE COLLECT DIRECTLY FROM YOU

Information that you directly submit to us through our Services may include:

– Basic contact details may include your name(s), address, date of birth, phone numbers, and email addresses.
– Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
– Account information including your username, password, security questions.
– Shopping information including the items and services that you view, put in your cart, or add to your wishlist.
– Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Service.

Some features of the Service may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

SECTION 4 – INFORMATION WE COLLECT THROUGH COOKIES

We may also collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Reasonable means have been put in place by us to gain your explicit consent before any Cookies are associated with you or your devices, however, as devices and the internet can sometimes experience unforeseen glitches, we will not be held responsible if your consent is conveyed mistakenly or unknowingly.

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

SECTION 5 – INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

– Companies who support our website and the Service.
– Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
– When you visit our website, open or click on emails we send you, or interact with the Service or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

SECTION 6 – HOW WE USE YOUR PERSONAL INFORMATION

– Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

– Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

– Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

– Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

SECTION 7 – COOKIES

Like most websites, we use cookies on our webite. We use cookies to power and improve our website, in order to remember your actions and preferences, to run analytics and better understand user interaction with the website (in our legitimate interests to administer, improve and optimize the Service). We may also permit third parties and services providers to use cookies on our website to better tailor the services, products and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your own internet browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

For more information on how we use cookies, please visit our Cookie Policy page: https://greenawaysointments.co.za/cookie-policy/.

SECTION 8 – HOW WE DISCLOSE PERSONAL INFORMATION

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. We do not sell your personal information to any third parties, however, in certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

– With other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

– When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

– With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

– In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

SECTION 9 – USER GENERATED CONTENT

The Service may enable you to post product reviews, share comments or opinions, and share other user-generated content. If you choose to submit user generated content to any public area of the Service, this content may be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

SECTION 10 – THIRD PARTY WEBSITES AND LINKS

When providing the Service we may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Service and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Service.

SECTION 11 – CHILDREN’S DATA

The Service is not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

We do not “share” or “sell” (as those terms are defined in applicable law) personal information of any individuals, including individuals under 16 years of age.

SECTION 12 – SECURITY AND RETENTION OF YOUR INFORMATION

We endeavour to implement the latest and most comprehensive methods for data protection in the following areas:
– Encryption
– Backup and Recovery
– Access Control
– Network Security
– Physical Security

However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

SECTION 13 – YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

– Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

– Right to Delete. You may have a right to request that we delete personal information we maintain about you.

– Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

– Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

– Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to share your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the sharing of information for the device and browser that you use to visit the Site.

– Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

– Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

– Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

– Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

– Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our website or by contacting us via the channels outlined in the Contact page on our website.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

SECTION 14 – COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

SECTION 15 – INTERNATIONAL USERS

For the purpose of applicable data protection laws, we are the data controller of your personal information.

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

SECTION 16 – CONTACT US

Feel free to contact us using the Contact page on our website.